🧠 Customer Success Manager
B2B, full-time • 8,000 – 10,000 PLN net/month • Remote / Warsaw
Therapy Support is a Polish SaaS platform for CBT psychotherapists — we automate session documentation, generate clinical notes, and support practice management. We are a small, agile team (CEO, CTO, expert psychotherapist) with a real product and first paying clients.
We are looking for someone who will become the face of Therapy Support for our clients — therapists who need someone to listen, onboard them, and ensure the platform truly works for them.
O que vai fazer?
- ▸ Run 1:1 onboarding sessions with new therapists (Zoom, screen share)
- ▸ Be the first point of contact for clients — answer questions, solve problems
- ▸ Validate reports — distinguish bugs from user errors, create precise dev tickets
- ▸ Test new features before release from a therapist's perspective
- ▸ Write about your client experiences — posts, case studies, LinkedIn
- ▸ Build the platform's knowledge base and FAQ
- ▸ Monitor client activity and identify churn risk
Quem procuramos?
- ▸ Someone who enjoys talking to people and has natural patience
- ▸ Someone who likes writing about their work — LinkedIn, notes, posts
- ▸ Experience in customer service, CSM, or SaaS (seniority not required)
- ▸ Curiosity about psychotherapy / mental health — a plus
- ▸ Ability to describe technical problems in simple language
🤖 Working in an AI-first environment — our biggest benefit
We are a company where AI is not an add-on — it's the default way of working.
- ✦ Everyone on the team gets Claude Pro paid by the company from day one
- ✦ Every process — from onboarding to documentation to communication — is designed with AI
- ✦ No time wasted on routine tasks — AI prepares drafts, summaries, tickets, emails
- ✦ Your client meetings are recorded and transcribed — AI takes notes for you
- ✦ We teach you how to really work with AI (not just "use ChatGPT") — we invest in AI fluency for every team member
- ✦ You work on a product built on AI — you understand the client from the inside
At Therapy Support, the only thing AI can't replace is the relationship with the client. And that's exactly why we're looking for you.
O que oferecemos?
- ✅ 8,000 – 10,000 PLN net / B2B
- ✅ Claude Pro paid by the company
- ✅ Full access to our AI tool stack
- ✅ Remote-first, flexible hours
- ✅ Real impact on the product — your feedback goes straight to the team
- ✅ Equity opportunity for those who stay with us long-term
Como candidatar-se?
Envie-nos:
- Um vídeo curto (1-2 min) — conte-nos quem é e porque lhe interessa esta função
- Um link para o seu LinkedIn ou qualquer coisa que mostre como escreve / cria
- O seu CV (PDF)